When adopting best practices in Workers’ Compensation (WC) claims management, even simply identifying where to start can be intimidating for employers if they rely solely on their claims administrator. To achieve best outcomes, employers should take an active role in developing internal best practices and align them with a claims administrator who supports the same philosophy.
The key elements to a successful WC claims-management program will have both pre- and post-injury components. It’s said that “the best WC claim is the one that never happens,” therefore, the first step is avoiding claims through safety and health programs. The second is mitigating costs once a claim occurs.
With medical expenses accounting for more than 60 percent of a WC claim, injury strategies must address this cost driver through programs that keep employees healthy.